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REFUND & RETURN POLICY

songyanmall.com wants you to take comfort in knowing that If the customer did not satisfied the product after receiving it within 30 days, he can contact the customer service on the website and require for the exchange. We will give the response after verify the order and shipping information.
Products must be unused and in the condition they were received.

Prepaid return shipping labels are included with every order shipped within the contiguous United States.

Once your return is received, the refund will be applied to your original method of payment. Please allow two business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-10 business days for the refund to post to your account.

For additional questions about songyanmall.com returns please email: info@songyanmall.com.

Racquets purchased as Used (including demos) can be returned within 30 days of the invoice date for a full refund.

Any drop shipped item (shipped directly from manufacturer) must be returned to the manufacturer within 30 days of the original invoice date.

You must request a Return Authorization (RA) from songyanmall.com. Please email machines@songyanmall.com with your return request.

Note:
After received the payment within 3-10days, consumer will also receive the product or service correspondingly.

REFUND POLICY 

If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

§ If the product you've purchased is completely non-functional.

§ If you did not receive your product within 90 business days (South America) after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Thank you!